Returns Policy

sold.ma is an affiliate decision-support intermediary and is not the merchant or supplier responsible for a purchase. The merchant or supplier you buy from handles all return requests, eligibility decisions, and any refund or replacement remedies. We can receive your return inquiry at contact@sold.ma and forward relevant details to the merchant or supplier for their consideration.

How Returns Work

Return eligibility, instructions, and conditions are set by the merchant or supplier. If you have a return-related question, you can contact us and we will pass your request along. The merchant or supplier will then assess your situation and respond directly.

• Check the merchant’s return policy for timeframes and condition requirements.
• Prepare any documentation the merchant may require, such as order confirmation or proof of purchase.
• Contact us at contact@sold.ma with your return inquiry and relevant details.

Contacting Us for Assistance

We can help by receiving your return inquiry and forwarding it to the appropriate merchant or supplier. Examples of what you can ask us about include:

• How to start a return
• Whether an item may be eligible for return
• What documents or information you need to provide

Send your request to contact@sold.ma. We do not process returns ourselves, and we cannot guarantee any outcome or timeline.

Important Notes

Return timing and resolution depend on the merchant or supplier and the applicable transaction terms. No outcome or timeline is guaranteed. When contacting us, do not include sensitive payment authentication data such as full card numbers, security codes, or passwords.

sold.ma provides affiliate decision support and intermediary assistance. The merchant or supplier remains responsible for the commercial transaction and its fulfilment terms. Product availability, pricing, merchant terms, delivery conditions, return conditions, and warranty conditions can change and depend on the merchant or supplier.