Order Tracking

sold.ma is an affiliate decision-support intermediary, not the merchant or supplier responsible for your purchase. Order-status and shipment-tracking information comes from the merchant, supplier, or carrier handling your transaction. We do not operate a tracking system ourselves, but we can assist by forwarding your inquiry to the relevant party.

How to Request Tracking Assistance

If you need help with an order status or delivery update, you can contact us. We will receive your request and forward relevant details to the merchant or supplier. Please include your order reference number and any available tracking identifier.

• Email your tracking inquiry to contact@sold.ma
• Include your order number and the merchant or supplier name
• Do not send full payment card numbers, security codes, or passwords

What Happens After You Contact Us

We acknowledge your request and forward it to the merchant or supplier responsible for your order. They handle delivery arrangements, return eligibility, warranty decisions, and any refund or replacement. Response times and outcomes vary depending on the merchant or supplier and the transaction terms.

Important Notes

sold.ma provides intermediary assistance only. The merchant or supplier controls order records, payment matters, and fulfillment. Tracking information availability and timing depend on the merchant, supplier, carrier, and transaction status – updates cannot be guaranteed. For any order-related issue, contact us at contact@sold.ma and we can forward your inquiry.