Contact Us

sold.ma is an affiliate intermediary that helps you find products and connect with merchants. We are not the seller or supplier. If you need assistance with a purchase you made through a merchant we referred, you can reach us and we will forward your request to the relevant merchant or supplier.

How to Get in Touch

Send an email to contact@sold.ma with your request. Include as much detail as possible, such as the product name, order reference (if you have one), and the merchant you purchased from. This helps us forward your request accurately.

What We Can Help With

• Delivery‑status questions
• Return inquiries
• Warranty issues
• Other concerns related to a purchase made through a merchant we referred

We receive your request and pass relevant details to the merchant or supplier. We do not process orders, payments, or handle shipping or returns ourselves.

What to Expect

After we forward your request, the merchant or supplier will respond directly. Response times, delivery timing, return eligibility, and warranty decisions depend on the merchant or supplier and the terms of your transaction. Outcomes can vary.

Important Note

sold.ma provides decision support and intermediary assistance. The merchant or supplier is responsible for the transaction and its fulfilment terms, including delivery, returns, warranties, order records, payments, and any refunds or replacements. Product availability, pricing, and terms may change and are set by the merchant or supplier. For help, you can contact us at contact@sold.ma. We can receive your request and forward relevant details to the merchant or supplier.